Shipping Policy

We want delivery expectations to be clear before you order. Poncho Vibe currently offers free standard shipping to the United Kingdom, United States, France, Germany, Spain, Italy, Ireland, Canada and Australia.

Shipping, Processing and Delivery Times

Shipping cost: Free standard shipping. There is no minimum order value.

Order processing: Orders are normally processed within 2–5 business days (Monday to Saturday) before dispatch.

Transit time: After dispatch, standard international delivery normally takes 14–30 business days. The total estimated time from order to delivery is therefore approximately 16–35 business days. Most parcels arrive within 2–3 weeks after dispatch, but international delivery can take longer.

Shipping origin: Our products are fulfilled and dispatched from China by our international fulfilment partners. Orders may travel through multiple international logistics facilities before reaching the destination country.

Tracking: When tracking is available, a tracking link or number is sent after dispatch. Tracking updates can take several days to appear after the parcel enters the carrier network.

International Delivery, Customs and Delays

International shipments may be subject to customs procedures, taxes, duties or other import requirements depending on the destination, order value and applicable local rules. Any amounts shown and collected at checkout will be displayed before payment. Where charges are not collected by Poncho Vibe, local authorities or carriers may apply charges according to the destination country’s rules.

Delivery estimates are not guarantees. Customs inspections, carrier disruption, severe weather, peak periods or incorrect delivery details may cause delays. If an order has not arrived within 35 business days after dispatch, please contact us at support@ponchovibe.com so we can investigate the shipment and provide an appropriate resolution, including replacement or refund where applicable.

Please check your delivery address carefully before placing an order. If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has been dispatched.

For cancellations requested before dispatch, please contact support@ponchovibe.com. Once an order has been dispatched, our Return & Refund Policy applies.