Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 working days. Delivery within the UK usually takes 5–10 working days. International orders may take longer depending on the destination and customs.
You can create an account by clicking on the “My Account” link at the top of the website. From there, you can register with your email address and create a password to track your orders and save your details for future purchases.
If your order has not yet been shipped, please contact us immediately via email (see footer). We can update your shipping details before dispatch. Once the order has been shipped, the address cannot be changed.
Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow your parcel in real time..
No. All payments are processed securely by our third-party providers (PayPal, Stripe, or your card issuer). We do not store your credit card details.
Prices shown on our website already include VAT (UK customers). For international orders, import duties or local taxes may apply depending on the destination country.
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. You will see the available options during checkout.
Not always. To ensure faster delivery, some items may be shipped separately depending on stock location. If this happens, you will receive separate tracking numbers.
If you need to swap an item
Returns and Exchanges
You can request a return within 14 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. For full details, please see our Refund & Returns Policy page.
We are very sorry for the error. Please contact us immediately with your order number and a photo of the item received. We will arrange for the correct product to be sent to you at no additional cost.
If your order arrives damaged, please email us within 48 hours of delivery with photos of the damaged product and packaging. We will offer a replacement or refund according to your preference..
Once your return is approved, we will provide you with the correct return address by email. Please do not send items back to the manufacturer.
You can contact our support team directly via email (listed in the footer of the website). We aim to respond to all enquiries within 24–48 working hours.
Please contact us immediately if you notice a mistake. If the order has not yet been shipped, we can update it. Once the order has been dispatched, unfortunately, we cannot make any changes.
Orders can only be modified or cancelled before shipment. Once an order has been dispatched, it cannot be changed or cancelled.
Currently, we do not offer pre-orders. If a product is out of stock, we recommend subscribing to our newsletter or checking back regularly as we update stock frequently.