Privacy Policy – Poncho Vibe
Poncho Vibe respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our website and services.
Information We Collect
We may collect and process the following information:
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Identity details: first name, surname
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Contact details: billing and shipping address, email address, phone number (optional)
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Order details: products purchased, order history
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Payment details: processed securely by third-party payment providers (we do not store your full card information)
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Technical data: IP address, browser type, device information, and cookies (see “Cookies” below)
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Communication history: any emails, messages, or requests you send us
How We Use Your Data
We process your personal data for the following purposes:
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To process and deliver your orders
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To provide customer service and support
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To communicate with you about your orders, updates or promotions (only if you have given consent for marketing)
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To improve our website, services, and user experience
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To comply with legal, tax, and regulatory obligations
Data Sharing
We only share your personal data when necessary to provide our services:
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With payment providers to process secure payments
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With courier and delivery services to ship your orders
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With IT and hosting providers (such as our website host) for technical support
We do not sell or rent your data to third parties for marketing purposes.
Cookies & Tracking
Our website uses cookies and similar technologies to improve functionality, enhance your shopping experience, and analyse site traffic. You can adjust your browser settings to refuse cookies, but this may affect site performance.
Data Retention
We retain your personal data only as long as necessary:
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Order and billing information is kept for at least 6 years to comply with UK tax law
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Other data (e.g. communication history) is retained for as long as reasonably necessary to provide support or until you request deletion
Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:
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Access the personal data we hold about you
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Request corrections if your data is inaccurate or incomplete
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Request deletion of your personal data, where legally applicable
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Object to processing for direct marketing
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Request restriction or portability of your data
To exercise your rights, please contact us at the email address provided in the footer of this website.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
If you order from outside the UK, your data may be transferred internationally to enable delivery. In such cases, we ensure that appropriate safeguards are in place to protect your information.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Updates will be posted on this page, and continued use of our website after changes are published constitutes acceptance of the revised policy.
Contact
For any request regarding your data, please contact us at the email address provided in the footer of this website