Terms & Conditions – Poncho Vibe
By accessing our website and purchasing products from Poncho Vibe, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
Poncho Vibe is an online retail store specialising in ponchos and related products. These Terms & Conditions apply to the use of our website and the purchase of products from us. We reserve the right to update or amend these Terms at any time, and any changes will take effect when published on this page.
2. Products & Availability
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All products are subject to availability.
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We make every effort to ensure that product descriptions, images and pricing are accurate. However, slight variations in colour, size or packaging may occur.
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If an item becomes unavailable after you place an order, we will contact you to offer an alternative, a refund or a voucher.
3. Orders & Payments
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By placing an order, you confirm that you are legally capable of entering into a binding contract.
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All prices are displayed in GBP (£) and include applicable taxes.
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Payment must be made in full at checkout using our secure third-party payment providers. We do not store your card details.
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Once your order has been placed, you will receive an email confirmation. This does not constitute acceptance of your order, which occurs once the goods have been dispatched.
4. Shipping & Delivery
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We offer free UK delivery with no minimum order.
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International delivery options are available and may be subject to additional charges.
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Estimated delivery times are provided for guidance only. We cannot be held responsible for delays caused by couriers, customs or events beyond our control.
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Risk of loss or damage passes to you once the order has been delivered to the address provided.
5. Returns & Refunds
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Please refer to our Refund & Returns Policy for full details.
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Items must be returned in unused condition, in their original packaging, within the timeframe stated in our Refund Policy.
6. Cancellations
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You may cancel your order before it has been dispatched. Once dispatched, cancellations are no longer possible and you will need to follow the returns procedure.
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For digital gift cards, cancellations are not possible once the code has been issued.
7. Liability
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To the fullest extent permitted by law, Poncho Vibe shall not be liable for indirect, incidental or consequential damages arising from the use of our products or website.
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Our total liability for any claim relating to your purchase shall not exceed the price paid for the product.
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Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any statutory rights you are entitled to as a consumer.
8. Data Protection
Your personal data is collected and processed in accordance with our Privacy Policy, compliant with the UK GDPR and the Data Protection Act 2018.
9. Intellectual Property
All content on this website, including text, images, graphics, logos and design, is the property of Poncho Vibe or its licensors. You may not copy, reproduce or distribute this content without prior written permission.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For any questions regarding these Terms & Conditions, please contact us at the email address provided in the footer of this website.